Knowledge Hub

The Employee Net Promoter Score (eNPS) is a popular tool for measuring employee satisfaction and loyalty. However, it is crucial to recognize its limitations to fully understand how you can maximize the value of eNPS in the workplace.

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Inclusion is critical for every team to reach its full potential. Teams that succeed in increasing the sense of inclusion have been shown to generate a perceived improvement in team performance, the quality of their decisions, and their collaborations. Inclusion is also central to retention.

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Many managers, senior leaders, and HR leaders spend a lot of time understanding the well-being of employees and what may be in the way of performance. There are several ways you can work to understand your employees. Here are five tips for when using a modern employee survey as a tool to continuously track and know the employee experience:

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A large part of the work of trade unions and safety representatives is about understanding how each employee experiences their workplace and creating improvements. SJ, a Swedish railway company, makes that work easy by focusing on the team level and giving each manager a digital, modern employee survey as a tool.

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"We had emphasized working annually with action planning, which does not feel relevant anymore. Things are moving so fast now; our development changes so quickly that we need to work with small steps instead."

- Henrik Månsson, Head of HR Strategy at SJ

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SJ changed its way of working and increased its understanding of the employee experience, simplified the managers' feedback to the team, and included employees in taking responsibility for continuous improvement work.

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